Juan (Jean) De Carmo
About Juan (Jean) De Carmo
Juan (Jean) De Carmo serves as the Head of Sales and Support at OANDA Business Information and Services, where he has worked since 2019. With over seventeen years of experience in the FX data services industry, he has held various roles at OANDA and other companies, demonstrating expertise in sales and client management.
Current Role at OANDA
Juan De Carmo serves as the Head of Sales and Support at OANDA Business Information and Services since 2019. He is based in Toronto, Ontario, Canada. In this role, he oversees a team that provides foreign exchange (FX) data solutions to multinational organizations, including notable companies such as Samsung, Apple, Sony, Google, Amazon, and Alibaba. His responsibilities include managing sales strategies and ensuring high-quality support for clients.
Previous Experience in Sales and Support
Prior to his current position at OANDA, Juan held several roles within the company. He worked as an Account Manager from 2008 to 2014, followed by a position as an Enterprise Sales Executive - Solutions for Business from 2015 to 2019. He also served as a Senior Account Manager - Solutions for Business for one year in 2014. Before joining OANDA, he worked at Bell as Mobility Sales Prime for one year and at WIRELESSWAVE in a management role for two years.
Educational Background and Certifications
Juan De Carmo has a strong educational background in business and sales. He studied at the University of Toronto's Rotman School of Management, where he completed the MBA Essentials program and earned a certificate. He also holds a certificate in Professional Selling from the Canadian Professional Sales Association and completed the Foundations of Sales Management program at the Smith School of Business at Queen's University. Additionally, he has a background in Audio Visual Communications from Seneca Polytechnic and Audio Engineering from Trebass Institute of Recording Arts.
Industry Expertise and Skills
With over seventeen years of experience in the FX data services industry, Juan De Carmo possesses extensive knowledge in various areas, including Software as a Service (SaaS), marketing principles, product management, and project management. He is confident in making data-based decisions and effectively collaborates with both internal and external stakeholders. His passion lies in solving problems and creating value for clients and the company.
Career Progression
Juan's career began in 2000 at Allstream as a Customer Service Representative, where he worked for two years. He then transitioned to WIRELESSWAVE in a management capacity for two years before joining OANDA in 2006 as a Client Experience Associate. His progression within OANDA includes various sales and account management roles, culminating in his current position as Head of Sales and Support.