Manuel Polidori
About Manuel Polidori
Manuel Polidori is an Associate in the AML Team Europe at OANDA, where he has worked since 2021. He has a diverse background in customer service and sales roles across various companies, including Caffè Nero, Marks and Spencer, and Swissquote.
Current Role at OANDA
Manuel Polidori currently serves as an Associate in the AML Team Europe at OANDA, a position he has held since 2021. In this role, he is responsible for identifying areas for development in operational processes and systems, as well as assessing individual training needs. He ensures compliance with local regulations, including FCA and MFSA, by adhering to established procedures. Additionally, he acts as a subject matter expert for complex cases, providing guidance on issues such as PIU updates and application anomalies.
Previous Experience at OANDA
Manuel Polidori has a history of working at OANDA, where he held the position of Account Onboarding Associate from 2019 to 2021. During this time, he was responsible for maintaining an appropriate audit trail and documentation to support the review of onboarded applicants. He also worked as an Account Onboarding Administrator for a brief period in 2019, where he contributed to the onboarding process.
Professional Background
Manuel Polidori has a diverse professional background, having worked in various roles across different companies. He served as a Sales Support Executive at Swissquote from 2018 to 2019 and as an Account Opening Executive (KYC) from 2018 to 2019. His earlier experience includes positions as a Sales Assistant at Wind and Radionovelli, as well as a Customer Service Sales Assistant at Marks and Spencer. He also worked on the Leadership Team at Caffè Nero for nine months in 2016 to 2017.
Education and Training
Manuel Polidori studied at Kennedy Holding from 1999 to 2004, where he focused on Customer Service Support, Call Center, and Teleservice Operation. During this five-year period, he gained expertise in languages, which has likely contributed to his effective communication skills in customer service roles.