Timothy Sims
About Timothy Sims
Timothy Sims serves as an IT Support Analyst II at Octapharma Plasma, Inc., where he has worked since 2015. He specializes in troubleshooting and configuring various IT equipment and plays a significant role in knowledge management and compliance audits.
Work at Octapharma Plasma
Timothy Sims has been employed at Octapharma Plasma, Inc. as an IT Support Analyst II since 2015. He is based in the Charlotte, North Carolina Area. In his role, he is responsible for troubleshooting and configuring various types of equipment, including PCs, laptops, printers, mobile devices, servers, and security camera systems. His work supports both donor center operations and remote employee production.
IT Support Responsibilities
In his position, Sims acts as the direct report for the Support Team during management's absence. He plays a vital role in creating knowledge base articles that serve as training and procedural resources. His contributions help ensure that team members have access to essential information for effective IT support.
Equipment and Compliance Audits
Sims has participated in multiple IT equipment and compliance audits aimed at improving technology asset reporting across 140 sites. This involvement demonstrates his commitment to enhancing operational efficiency and ensuring compliance with industry standards.
Collaboration on Deployment Projects
Sims collaborates with management and vendors on large-scale deployment projects. His work includes overseeing new center technology installations and Office 365 deployments, which are critical for maintaining up-to-date technological capabilities within the organization.
Technical Expertise
With nearly a decade of experience in IT support, Sims possesses a strong technical background. His expertise encompasses a wide range of IT equipment and systems, enabling him to effectively address various technical challenges within the organization.