Abhishek Agarwal
About Abhishek Agarwal
Abhishek Agarwal serves as the Director of Quality Assurance at Ocwen Financial Solutions Pvt. Ltd. in Pune, India, where he focuses on operational compliance in the US mortgage servicing sector.
Current Role at Ocwen Financial Solutions
Abhishek Agarwal serves as the Director of Quality Assurance at Ocwen Financial Solutions Pvt. Ltd. - APAC. He has held this position since 2015, contributing to the organization for over nine years. His responsibilities include overseeing operational compliance within the US mortgage servicing sector. Agarwal focuses on business excellence through process improvement initiatives, ensuring that quality assurance processes align with industry standards.
Previous Experience at Homeward Residential
Prior to his current role, Agarwal was the Vice President of Quality Assurance at Homeward Residential, Inc. from 2010 to 2015. During his five-year tenure, he was responsible for implementing quality assurance strategies and managing quality processes within the organization. His experience at Homeward Residential provided him with a solid foundation in quality management practices.
Experience at IBM Global Process Services
Abhishek Agarwal worked at IBM Global Process Services as an Assistant Manager in Quality from 2001 to 2006. His five years in this role involved overseeing quality assurance initiatives and ensuring compliance with operational standards. This experience contributed to his expertise in quality management and process improvement.
Educational Background
Agarwal holds a Bachelor of Commerce (B.Com.) degree from Delhi University, where he studied General subjects from 1994 to 1996. He furthered his education by obtaining a Master of Computer Applications (M.C.A.) from MKU, studying Computer Science from 1997 to 2000. Additionally, he completed his 12th grade at Delhi Public School - Noida, focusing on Science from 1982 to 1993.
Expertise in Quality Assurance and Process Improvement
In his professional career, Abhishek Agarwal has developed expertise in quality assurance and process improvement. He has been instrumental in managing transitions related to quality assurance processes, ensuring that organizations maintain high standards of operational compliance. His focus on business excellence has driven significant improvements in the quality of services provided in the mortgage servicing sector.