Alcher Collado
About Alcher Collado
Alcher Collado is a Concierge Officer at Okada Manila, where he has worked since 2016. With extensive experience in the hospitality industry, he provides guests with information on attractions and events while managing their inquiries and special arrangements.
Work at Okada Manila
Alcher Collado has been employed as a Concierge Officer at Okada Manila since 2016. In this role, he serves as an information ambassador, providing guests with insights about local and international attractions and events. His responsibilities include handling guest complaints, questions, and suggestions, ensuring immediate and positive action is taken. He also conducts quality assurance follow-ups to maintain high service standards.
Previous Experience in Hospitality
Prior to his current position, Alcher Collado gained extensive experience in the hospitality industry. He worked at Grand Heritage Doha Hotel and Spa as a Bellman from 2011 to 2013 and later as a Concierge from 2013 to 2015. He also held a Bellman position at Diamond Hotel Philippines from 2009 to 2010. This diverse experience has equipped him with a comprehensive understanding of guest services and operational roles within hotels.
Education and Expertise
Alcher Collado studied at De La Salle University, where he earned a Bachelor of Science in Hotel and Restaurant Management. His education, completed from 2008 to 2009, provided him with foundational knowledge in hospitality management. His expertise includes coordinating special arrangements for guests, such as tours, transportation, and various reservations, enhancing the overall guest experience.
Background in Guest Services
Throughout his career, Alcher Collado has performed multiple roles within the hospitality sector, including Bell Service Attendant, Guest Service Officer, and Doorman. This varied background has allowed him to develop strong customer service skills and a deep understanding of guest needs, contributing to his effectiveness as a Concierge Officer.