Olark
Olark, based in Ann Arbor, MI, offers AI-powered live chat software for sales and customer support, serving over 40,000 customers in 170 countries with features like customization, automation, and integration with various tools.
Company Overview of Olark
Olark provides an array of live chat software solutions aimed at improving sales and customer support. Headquartered in Ann Arbor, MI, USA, Olark operates within the B2B sector, specifically targeting retail businesses. The company serves over 40,000 customers across 170 countries, offering a range of customizable solutions such as AI-powered chat for 24/7 customer service, automation, reporting, and real-time engagement.
Olark's Services and Features
Olark offers diverse services to enhance customer interactions. Key features of its live chat software include customization, automation, real-time engagement, team management, custom forms, and searchable transcripts. These features are supported by a robust reporting system that includes email reports and real-time dashboards. Olark also integrates seamlessly with various sales and support tools, allowing easy access to and organization of customer data.
Pricing Plans for Olark's Live Chat Software
Olark's pricing plans begin at $29 per agent per month, making it accessible for teams of all sizes. The company adopts a simple, predictable pricing structure and offers a free trial for new users to explore its capabilities. Olark's solutions are geared towards improving sales, customer support, and engaging students, providing tools to learn from every online interaction.
Recognition and Customer Success Stories
Olark has garnered significant recognition, including five Stevie Awards for customer service. With over a decade of experience, the company has powered real conversations that deliver tangible benefits to its clients. Notable success stories include a 174% sales increase for Lush Cosmetics UK, a 50% reduction in support needs for the University of Montana, and a 50% close rate for Landmark Properties.
Olark's Blog and Additional Resources
Olark maintains an informative blog called 'Speak: The Olark Blog,' offering insights and advice on improving customer interactions. Additionally, they provide a comprehensive guide to remote work, supporting businesses in adapting to new working environments. Olark's partner program encourages collaborations, and the company offers detailed product tours on its website for prospective customers.