John Patrick
About John Patrick
John Patrick serves as the Vice President of Client Success at Olly Olly, bringing extensive experience in customer experience and engagement from various leadership roles across multiple organizations.
Current Role at OLLY
John Patrick serves as the Vice President of Client Success at OLLY, a position he has held since 2023. In this role, he focuses on enhancing client relationships and ensuring customer satisfaction. His leadership aims to improve client engagement and drive success for the organization.
Previous Experience in Customer Experience
Prior to his current role, John Patrick accumulated extensive experience in the customer experience domain. He worked at Limeade in various capacities, including Sr. Director of Customer Experience and Enablement, and Director of Strategy, Customer Success. His tenure at HUB International as Vice President of Health and Performance further solidified his expertise in customer engagement strategies.
Education and Certifications
John Patrick holds a Bachelor of Science (B.S.) degree in History from the University of Mobile, where he studied from 1999 to 2003. He also obtained a Certificate in Customer Experience Design from Bellevue College. His educational background supports his extensive knowledge in customer experience, complemented by multiple publications and certifications in the field.
Career Background
John Patrick's career spans various roles in the healthcare and customer experience sectors. He began his journey at Humana, where he served as an Account Advisor and later as a Total Health Consultant. His experience also includes a role as Director of Business Development at Bravo Wellness, LLC, and a recent position at CoachHub as Director of Customer Success for North America.
Thought Leadership in Customer Experience
John Patrick is recognized as a thought leader and innovator in the customer experience field. He is passionate about creating low-effort customer experiences and fostering fulfilling employee experiences. His contributions to the industry include multiple publications that reflect his insights and expertise.