Lucy Zhao Matheson
About Lucy Zhao Matheson
Lucy Zhao Matheson is an Associate Account Manager with a background in fashion retail and customer success. She has held various positions at notable companies including 7 For All Mankind, Tiffany & Co., and Michael Kors.
Current Role at OnDeck
Lucy Zhao Matheson holds the position of Associate Account Manager at OnDeck, where she has been employed since 2022. In this role, she is responsible for managing client accounts and ensuring customer satisfaction. Her experience in account management allows her to effectively address client needs and foster strong relationships.
Previous Experience in Retail Management
Prior to her current role, Lucy worked as a Store Manager at 7 For All Mankind in Soho from 2019 to 2021. During her tenure, she oversaw store operations, managed staff, and contributed to sales strategies. Her experience in retail management has equipped her with skills in team leadership and customer engagement.
Sales and Customer Success Background
Lucy has a diverse background in sales and customer success. She worked as a Sales Professional at Tiffany & Co. in the 5th Avenue Flagship from 2017 to 2018. Additionally, she served as a Customer Success Manager at Theory from 2018 to 2019 and at Better from 2021 to 2022. These roles involved enhancing customer experiences and ensuring product satisfaction.
Educational Qualifications in Fashion Design
Lucy studied Fashion/Apparel Design at the Fashion Institute of Technology, where she earned her Bachelor's degree from 2011 to 2014. She also studied at Polimoda from 2009 to 2010, focusing on Fashion/Apparel Design. Her education has provided her with a solid foundation in fashion principles and design techniques.
Experience in Styling and Fashion Retail
In addition to her management and customer success roles, Lucy worked as a Stylist at Michael Kors in the Rockefeller Center Flagship from 2015 to 2016. This position involved providing personalized styling advice to clients and enhancing their shopping experience, further demonstrating her expertise in the fashion retail sector.