Stephen Young
About Stephen Young
Stephen Young is a Product Support Representative with extensive experience in customer service and technical support. He has worked at Ondeck since 2017 and has previously held positions at Sticker Mule, Hotjar, and Pacificsource Health Plans.
Current Role at OnDeck
Stephen Young has been employed at OnDeck as a Product Support Representative since 2017. In this role, he provides customer interaction guidance, assisting users with online products, new mobile services, and troubleshooting errors. His responsibilities include addressing customer inquiries and ensuring a positive user experience.
Previous Work Experience
Before joining OnDeck, Stephen Young held various positions in customer service. He worked at Sticker Mule as a Customer Service Representative for three months in 2017 in New York, New York. Prior to that, he was a Customer Success Agent at Hotjar for six months in 2016 in Sliema, Malta. He also served as a Customer Service Representative at Pacificsource Health Plans from 2013 to 2016 in Springfield, Oregon.
Education and Training
Stephen Young has pursued education in technology and design. He enrolled in the TechDegree program at Team Treehouse, focusing on responsive web design using HTML, CSS, and JavaScript. He studied at Treehouse from 2015 to 2017. Additionally, he attended Boise State University in 2010 for a brief period and completed his high school education at Middleton High School from 2005 to 2009.
Technical Skills and Experience
Stephen Young has experience in quality assurance (QA) and beta testing for mobile applications on both iOS and Android platforms. His technical skills complement his customer service roles, allowing him to effectively troubleshoot and guide users through technical issues.