One Source
One Source is a Greenville, North Carolina-based company offering comprehensive Communications Lifecycle Management, Managed IT, and Security Services, serving over 30,000 customer locations across various industries with a 98%+ renewal rate and 99% client retention rate.
Communications Lifecycle Management Services
One Source offers comprehensive Communications Lifecycle Management services. These services are designed to manage and optimize every phase of the communications lifecycle, from procurement and implementation to support and end-of-life management. This approach helps businesses streamline costs and improve efficiency.
Managed Mobility Services
One Source provides Managed Mobility Services tailored to enterprise needs. These services include inventory management, employee helpdesk, wireless plan optimization, and mobile device kitting. The mobile device kitting services encompass the installation of apps, device activation, testing, and advanced options with custom branded packaging.
Managed IT and Security Services
One Source offers a range of Managed IT and Security Services. These services include managed SD-WAN, network services, backup services, cloud services, firewall services, and disaster recovery solutions. The Managed Security Services provide access to top-rated intelligence from Trellix, managed detection and response (MDR), managed SOC as a service (SOCaaS), and a holistic approach which includes active training and intelligence gathering.
Field Services and On-Site Support
One Source provides Field Services such as site surveys, service implementation, structured cabling and repair work, on-site troubleshooting, and smart hands services. These services ensure that businesses receive the physical support they need for their IT infrastructure and connectivity solutions.
Industries Served
One Source serves a diverse range of industries including Automobile, Financial Services, Food, Health Care & Senior Living, Manufacturing & Distribution, Property Management, and Retail. This extensive industry reach demonstrates their capability to tailor services according to specific sector needs.
Customer Support and Satisfaction
One Source delivers 24/7/365 helpdesk support through their U.S.-based help desk, enhancing customer satisfaction. They boast a customer renewal rate of 98%+ and a client retention rate of 99%, reflecting their commitment to high-quality service. The company has an average customer tenure of over 13 years, aligning with their promise of long-term reliability.
Cost Optimization and Savings
One Source adopts a holistic consultative approach to reduce technology expenses while optimizing telecom connectivity, IT infrastructure, and cybersecurity strategies. By doing so, they offer a 30-40% cost savings in telecom expenses, enabling businesses to allocate resources more effectively.
Security Operations Centers and Threat Assessments
With multiple Security Operations Centers throughout North America, One Source provides robust cybersecurity services. They offer free threat assessments to help businesses identify vulnerabilities and improve their security posture.