Abhimanyu Goswami
About Abhimanyu Goswami
Abhimanyu Goswami is the General Manager at One97 Communications Limited, with over a decade of experience in operations, customer service, and vendor management across various industries.
Current Role at One97 Communications Limited
Abhimanyu Goswami serves as General Manager at One97 Communications Limited. His tenure began in 2022. In this role, he is responsible for overseeing various operational aspects of the company, contributing to its strategic objectives and operational efficiency.
Previous Experience at One97 Communications Limited
Prior to his current position, Abhimanyu held multiple roles at One97 Communications Limited. He worked as Senior Service Delivery Manager from 2020 to 2021, Assistant General Manager from 2021 to 2022, and Service Delivery Manager from 2018 to 2019. His experience in these roles involved managing service delivery operations and enhancing customer satisfaction.
Work History in Operations Management
Abhimanyu has extensive experience in operations management across various organizations. He worked at [24]7 as Group Operations Manager for 11 months in 2017-2018. He also held positions at EXL as Assistant Manager for 4 months in 2015 and at Concentrix as Assistant Manager from 2015 to 2017. His background includes significant roles at WNS Global Services as Lead Ops from 2010 to 2015.
Education and Qualifications
Abhimanyu completed his Bachelor of Pharmacy (BPharm) from 2005 to 2009. He studied at St Joseph Convent School prior to his university education. His academic background provides a foundation for his analytical and operational skills in the business environment.
Expertise in Operations and Customer Service
Abhimanyu has over a decade of expertise in managing operations in various sectors, including e-commerce and payments. He is skilled in building high-performance teams, identifying operational risks, and implementing strategies to enhance customer and stakeholder engagement.