Katie Goodall
About Katie Goodall
Katie Goodall is a Senior Customer Success Manager at Onfido, with a background in project management and consulting that supports her work in customer success initiatives. She has previously held roles at The Access Group and Sitecore, contributing to her expertise in addressing complex customer needs in the software industry.
Work at Onfido
Katie Goodall currently serves as a Senior Customer Success Manager at Onfido, a role she has held since 2022. In this position, she focuses on enhancing customer experiences and ensuring successful implementation of Onfido's solutions. Her responsibilities include managing customer relationships and driving customer success initiatives to maximize client satisfaction and retention.
Previous Experience in Customer Success
Prior to her current role at Onfido, Katie Goodall worked at The Access Group as a Customer Success Manager from 2019 to 2021. In this capacity, she managed customer relationships and supported clients in utilizing the company's software solutions effectively. She transitioned to this role after serving as an Onboarding Consultant at The Access Group for one year, from 2017 to 2018.
Experience at Sitecore
Katie Goodall was employed at Sitecore as an EMEA Digital Customer Success Manager from 2021 to 2022. In this role, she contributed to the success of digital initiatives for clients across the EMEA region, focusing on enhancing customer engagement and satisfaction through effective management of customer success strategies.
Education and Expertise
Katie Goodall studied English Language and Literature at the University of Lincoln from 2014 to 2017, where she developed strong communication skills. Her educational background, combined with her consulting experience, provides her with a solid foundation in understanding and addressing complex customer needs within the software industry.
Project Management Skills
Katie possesses a strong foundation in project management, which enhances her effectiveness in managing customer success initiatives. Her ability to oversee projects and coordinate with various stakeholders contributes to her success in ensuring that customer needs are met and that projects are delivered on time.