Mayank Govind Patel
About Mayank Govind Patel
Mayank Govind Patel is a Customer Support Engineer II currently employed at Onfido since 2022. He has a background in Electrical and Electronics Engineering from the University of Mumbai and has held various roles in customer support and engineering across multiple companies.
Current Role at Onfido
Mayank Govind Patel serves as a Customer Support Engineer II at Onfido, a position he has held since 2022. In this role, he is responsible for providing technical support and solutions to customers, ensuring a high level of service and satisfaction. His experience in customer support roles equips him with the skills necessary to address client inquiries effectively.
Previous Experience at Apex Actsoft Technologies Pvt Ltd
Mayank Govind Patel worked at Apex Actsoft Technologies Pvt Ltd for a total of three years, holding multiple positions. He began as a Junior Customer Support Executive from 2019 to 2020, where he gained foundational experience in customer service. He was then promoted to Team Lead from 2020 to 2022, overseeing a team and managing customer support operations. Additionally, he served as Project Lead for a brief period in 2022, further expanding his leadership capabilities.
Work Experience at Polycab India Limited
In 2022, Mayank Govind Patel worked as an Assistant Manager at Polycab India Limited for five months. His role involved managing various operational tasks and contributing to the company's objectives during his tenure in Mahim.
Early Career at CMS IT Services Pvt. Ltd.
Mayank Govind Patel began his career as an Associate Trainee Engineer at CMS IT Services Pvt. Ltd. from 2016 to 2017. This position provided him with initial exposure to the technical support field, laying the groundwork for his subsequent roles in customer support.
Education in Electrical and Electronics Engineering
Mayank Govind Patel earned a Bachelor of Engineering (BE) degree in Electrical and Electronics Engineering from the University of Mumbai. His studies spanned from 2012 to 2016, equipping him with a solid technical foundation that supports his career in customer support and engineering.