Patrícia Silva
About Patrícia Silva
Patrícia Silva is a Senior Customer Success Manager at Onfido, where she has worked since 2021. She has a background in business development and management, with experience at companies such as Paddle and Microsoft, and holds an International Masters from Nova School of Business and Economics.
Current Role at Onfido
Patrícia Silva serves as a Senior Customer Success Manager at Onfido, a position she has held since 2023. In this role, she plans and delivers on-site and remote quarterly business reviews (QBRs) and product planning sessions on a global scale. She assists the customer success team in resolving client issues and managing challenging escalations. Patrícia also maintains C-level relationships within customer headquarters and expansion territories, ensuring effective communication and support.
Previous Experience at Onfido
Patrícia Silva has a history of working at Onfido, where she held multiple roles. She was involved in Enterprise Business Development from 2020 to 2021 and later served as Senior Enterprise Development for three months in 2021. Her experience at Onfido has included guiding the expansion of strategic customers into new territories, including Europe and the US, while supporting regulatory engagement.
Experience at Paddle
Prior to her current role, Patrícia Silva worked at Paddle in various capacities. She served as an SMB Business Development Representative for three months in 2019 and later as a USA MM Business Development Representative for eight months in 2020. Her roles at Paddle involved engaging with small and medium-sized businesses to drive growth and development.
Educational Background
Patrícia Silva studied at Nova School of Business and Economics, where she earned an International Masters in Management & Digital Business from 2018 to 2020. She also holds a Bachelor of Science in Management with Marketing from Royal Holloway, University of London, completed between 2014 and 2017. Additionally, she participated in the AFS Intercultural Programs in the USA as an exchange student, achieving her Central High School diploma.
Work History at Microsoft
Before her tenure at Onfido and Paddle, Patrícia Silva worked at Microsoft in the Marketing: Education & Philanthropies department for one year from 2017 to 2018. This role contributed to her understanding of marketing strategies within the education sector, enhancing her skills in customer engagement and project management.