Rodrigo Quinteiro
About Rodrigo Quinteiro
Rodrigo Quinteiro is the Director of Product Support at Onfido, where he leads a team of 19 engineers focused on technical troubleshooting. With over 20 years of experience in customer-facing technical support and project management, he previously held roles at Google and General Electric.
Current Role at Onfido
Rodrigo Quinteiro serves as the Director of Product Support at Onfido, a position he has held since 2018. Based in Lisbon, Portugal, he leads a team of 19 engineers dedicated to technical troubleshooting and problem resolution. His role emphasizes improving response times and enhancing customer satisfaction by focusing on customer happiness.
Previous Experience at Google
Before joining Onfido, Rodrigo Quinteiro worked at Google as a Product Technology Manager from 2014 to 2018 in London, United Kingdom. During his four years at Google, he contributed to various product technology initiatives, leveraging his expertise in technical support and project management.
Background in Project Management
Rodrigo has a diverse background in project management, having worked at General Electric as a Project Leader in Information Systems from 2000 to 2004 in Sao Paulo, Brazil. He also served as an I.T. Manager for PSAV in Europe from 2004 to 2014, accumulating a decade of experience in the role while based in London.
Educational Qualifications
Rodrigo Quinteiro holds a BSc in Computer Science from Universidade Anhembi Morumbi, where he studied from 1999 to 2003. He also studied Computer Science and Mathematics at Universidade Presbiteriana Mackenzie from 1997 to 1999, and completed a FD/HND in Electrical, Telecom, and Electronics at Liceu de Artes e Oficios in Sao Paulo from 1993 to 1996.
Technical Support Experience
With over 20 years of experience in customer-facing technical support and project management, Rodrigo Quinteiro has developed a strong foundation in addressing technical challenges across various industries. His early career included roles such as Computer Electronics Technician and 2nd Level Helpdesk Technician at Itautec from 1996 to 2000 in Sao Paulo, Brazil.