Dayana Philipose
About Dayana Philipose
Dayana Philipose serves as the Senior Manager of Global Support at Onit, where she has worked since 2024. She has a diverse background in customer service and problem-solving within the SaaS industry, along with extensive educational qualifications in Computer Science and Engineering Management.
Current Role at Onit
Dayana Philipose serves as the Senior Manager of Global Support at Onit, a position she has held since 2024. In this role, she oversees global support operations, ensuring effective customer service and problem resolution. Her experience in hybrid work environments allows her to manage teams both remotely and on-site, contributing to the company's operational efficiency.
Previous Experience at Onit
Before her current role, Dayana worked at Onit as the Manager of Support Services from 2022 to 2024. Additionally, she served as the Lead Solution Engineer from 2020 to 2022. Her tenure at Onit has provided her with extensive experience in the SaaS industry, focusing on customer service and problem-solving.
Educational Background
Dayana Philipose has a solid educational foundation in computer science and engineering management. She earned her Associate of Science degree in Computer Science from Austin Community College in 2015. She later obtained a Bachelor of Science degree in Computer Science from Texas State University in 2016 and a Master of Science in Engineering Management from the University of Houston-Clear Lake in 2019.
Work History in Technology Sector
Dayana has a diverse work history in the technology sector. Prior to her roles at Onit, she worked at Apple as an Apple Care College Advisor from 2015 to 2016. She also served as a Sales Engineer at Quest Software, formerly Dell Software Group, from 2016 to 2017. Her experience spans various positions that emphasize customer service and technical support.
Commitment to Education and Teamwork
Dayana has demonstrated a long-term commitment to education, pursuing multiple degrees and certifications throughout her career. She possesses a strong background in teamwork, which is a key component of her professional skill set. Her extensive experience in customer service roles highlights her ability to collaborate effectively with colleagues and clients.