Emily Melton
About Emily Melton
Emily Melton is the Manager of Support Services at Onit, where she has worked since 2022. She has a background in engineering and mathematics, with previous roles at Onit and other companies, and holds a Master of Science in Data Science from The Johns Hopkins University.
Current Role as Manager of Support Services
Emily Melton currently serves as the Manager of Support Services at Onit. She has held this position since 2022, contributing to the management and enhancement of support operations. Her role involves overseeing support teams and ensuring effective service delivery to clients. Emily's extensive experience in support roles at Onit has equipped her with the necessary skills to excel in this managerial position.
Previous Experience at Onit
Emily Melton has a significant history with Onit, where she worked in various capacities. She served as a Lead Solution Engineer from 2020 to 2022 and as a Senior Support Analyst from 2019 to 2020. Additionally, she was a Support Analyst from 2018 to 2019. This progression through different roles has provided her with a comprehensive understanding of both technical and support aspects of the organization.
Professional Background in Retail and Technology
Before her tenure at Onit, Emily Melton worked at Barnes & Noble, Inc. as a Head Cashier for one month and as a Book Seller for seven months. She also gained experience at Tallie as a Product Expert from 2016 to 2018. These roles in retail and technology have contributed to her customer service skills and technical knowledge, which are essential in her current position.
Educational Qualifications
Emily Melton has a solid educational background, having studied at multiple institutions. She earned a Master of Science in Data Science from The Johns Hopkins University. Prior to that, she obtained a Bachelor of Science in Applied Mathematics from Texas State University. Additionally, she studied Database Administration at Austin Community College and achieved a strong foundation in Mathematics during her time there.
Technical Skills and Expertise
Emily Melton possesses exceptional troubleshooting skills, which are essential for her role in support services. She has expertise in programming languages and technologies such as Shopify Liquid, C++, and Python. These skills enable her to manage complex workflows and configurations effectively, enhancing the support services provided at Onit.