Morgan Mc Carl
About Morgan Mc Carl
Morgan Mc Carl is a Customer Success Manager at Onit, where he supports customer use of the company's SaaS portfolio. He has a background in IT training and project management, with previous roles at Bricker & Eckler LLP and Verizon.
Current Role at Onit
Morgan Mc Carl serves as a Customer Success Manager at Onit, where she has been employed since September 2022. In this role, she supports customer use of Onit’s SaaS portfolio, which includes Contract Lifecycle Management (CLM) software, Enterprise Legal Management (ELM) software, and artificial intelligence (AI) integration. Morgan manages a diverse book of business, consisting of small-to-enterprise level customers that generate over $6 million in annual recurring revenue (ARR). Since her tenure began, she has successfully reduced the average amount of unanswered support tickets by 12%.
Previous Experience at Bricker & Eckler LLP
Before joining Onit, Morgan Mc Carl worked at Bricker & Eckler LLP as the IT Training & Support Manager from 2020 to 2021. During her one-year tenure, she led projects that resulted in a 15% increase in training effectiveness. She also improved the deployment of IT training through the implementation of a learning management system (LMS). Her efforts contributed to enhanced training outcomes within the organization.
Professional Background in Technology
Morgan has a diverse background in technology and customer success. Prior to her role at Onit, she worked as an Information Technology Project Analyst at DHL Supply Chain for three months in 2022 and as a Senior Business Analyst at Morae for five months in the same year. Additionally, she spent ten years at Verizon as a Customer Success Manager, where she developed extensive experience in managing customer relationships and driving satisfaction.
Educational Qualifications
Morgan Mc Carl studied at Strayer University, where she pursued a Bachelor of Science in Information Technology. Her studies spanned from 2018 to 2024, culminating in her degree. This educational background has equipped her with the necessary skills and knowledge to excel in her roles within the technology and customer success sectors.
Achievements in Customer Success
In her current position at Onit, Morgan has implemented changes that resulted in a 25% increase in Net Promoter Scores (NPS) and a reduction in customer churn by up to 30%. These achievements reflect her commitment to enhancing customer satisfaction and ensuring the successful adoption of Onit’s software solutions.