Abid Rashid
About Abid Rashid
Abid Rashid is an instructor at Online Business Systems in Winnipeg, Manitoba, Canada, with extensive knowledge in database management and programming. He has a background in computer engineering and has held various roles in quality assurance, technical support, and solution architecture across multiple companies.
Work at Online Business Systems
Abid Rashid has been employed at Online Business Systems since 2013, holding various positions including Senior Customer Care Consultant, Technical Account Manager, Cloud Technician Lead, Solution Architect, and Instructor. In his current role as an Instructor since 2019, he focuses on database management and software development. His tenure at the company spans over a decade, showcasing his commitment and expertise in the field.
Education and Expertise
Abid Rashid earned a Bachelor of Science in Computer Engineering from the University of New Brunswick, studying from 1999 to 2004. He possesses extensive knowledge in database management systems including Oracle, SQL Server, and DB2. His programming skills encompass a variety of languages such as JAVA, XML, C/C++/C#, and PL/SQL, among others. He also has expertise in providing consultation and architecture for large-scale telecommunication systems.
Background in Quality Assurance and Technical Support
Abid Rashid has a background in quality assurance and technical support, having worked at Genesys in various roles from 2005 to 2012. His positions included Technical Support Analyst, Quality Assurance Analyst, and Senior Quality Assurance Analyst. This experience provided him with a strong foundation in software testing and customer support, contributing to his overall skill set in technology and project management.
Experience with Programming and Software Tools
Abid Rashid has experience with a wide range of programming languages and software tools. He is proficient in utilizing project management and bug tracking tools such as Seibel, Jira, Spira, and Bugzilla. His familiarity with various operating systems, including Windows, Linux, and Unix, further enhances his technical capabilities in software development and system management.
Specialization in Genesys Framework
Abid Rashid specializes in the Genesys Framework, which includes components such as Routing, Reporting, CTI, Outbound, Multimedia, and Genesys Cloud. His in-depth knowledge of these systems allows him to effectively design and implement solutions tailored to the needs of telecommunication clients.