Chris Theriault
About Chris Theriault
Chris Theriault serves as the Principal Consultant and Director of Customer Engagement at Online Business Systems, where he focuses on transforming traditional call centers into modern, multi-channel contact centers. With extensive experience at Avtex Solutions, he specializes in delivering effective customer service through various media channels and holds expertise in Genesys technologies.
Current Role at Online Business Systems
Chris Theriault serves as Principal Consultant and Director of Customer Engagement at Online Business Systems. He has held this position since 2021 in Toronto, Ontario, Canada. In this role, he focuses on delivering effective customer service through various media channels, adapting to the needs of a modern, plugged-in world.
Previous Experience at Avtex Solutions, LLC
Chris Theriault has extensive experience at Avtex Solutions, LLC, where he worked in various roles from 2004 to 2021. His positions included Professional Services Consultant, Solutions Consultant, Product Marketing Manager, and Senior Client Delivery Consultant. He contributed to the company's transition following the acquisition of Aria in October 2020, enhancing customer engagement strategies across multiple platforms.
Educational Background
Chris Theriault studied at the University of Toronto at Scarborough, where he earned an Honours Bachelor of Science (HBSc) degree in Physics and Mathematics from 1996 to 2000. He also attended Seneca College of Applied Arts and Technology, achieving a diploma in Electronic Engineering Technology with a focus on Telecom Electronics from 2000 to 2003.
Expertise in Customer Engagement Solutions
Chris Theriault specializes in providing innovative solutions for modern contact centers. He holds certifications in Genesys Routing, Reporting, Multimedia, GVP, and Genesys Cloud. His work emphasizes the importance of engaging customers through all available communication platforms and transforming traditional call centers into multi-channel contact centers.
Focus on Customer Service Transformation
Chris Theriault is passionate about exceptional customer service and believes in evolving the traditional concept of call centers. He advocates for adapting to the demands of today's technology-driven environment, ensuring that customer service meets the expectations of a plugged-in world.