Paul Granger
About Paul Granger
Paul Granger is the Director of Customer Experience at Online Business Systems, where he has worked since 2019. With over 30 years of experience in Telecommunications and IT, he specializes in consulting, project management, and client management, and is known for his leadership in managing complex projects and mentoring team members.
Current Role at Online Business Systems
Paul Granger serves as the Director of Customer Experience at Online Business Systems, a position he has held since 2019. In this role, he focuses on enhancing customer interactions and ensuring a positive experience for clients. His responsibilities include leading customer experience programs and implementing best practices to improve service delivery. Granger's expertise in project management and client engagement contributes to the company's commitment to excellence in customer service.
Previous Experience at Online Business Systems
Before his current role, Paul Granger worked at Online Business Systems as the Managing Director of Customer Interaction Services from 2009 to 2011. During his tenure, he oversaw customer engagement strategies and managed client relationships. His leadership in this position helped to shape the company's approach to customer service and interaction.
Professional Background in Telecommunications and IT
Paul Granger has over 30 years of experience in the Telecommunications and IT sectors. His career includes significant roles at various organizations, including Genesys, where he was the Director of Professional Services for 12 years, and Verizon Enterprise Solutions, where he held multiple positions over a span of 10 years. His extensive background equips him with a deep understanding of industry dynamics and client needs.
Education and Specialization
Paul Granger studied Electrical, Electronics, and Communications Engineering at Hamilton, achieving an Associate of Science degree from 1984 to 1986. His educational background supports his specialization in consulting, project management, escalation management, and client and partner management. This foundation has been instrumental in his successful career in customer experience and service delivery.
Achievements in Customer Experience and Content Creation
Throughout his career, Paul Granger has been involved in various innovative projects, including the development of digital products and new media. He has led large-scale brand transformations and produced numerous award-winning campaigns. His work includes creating hundreds of pieces of branded content and participating in a scripted web TV show, showcasing his versatility and commitment to excellence in customer engagement.