Kara Collier
About Kara Collier
Kara Collier is a Client Experience Specialist with a background in client services and customer support. She has worked at OnPay since 2021 and previously held roles at ADP and Optum, where she excelled in training and document verification.
Work at OnPay
Kara Collier currently serves as a Client Experience Specialist at OnPay, a position she has held since 2021. In this role, she focuses on enhancing client satisfaction and streamlining communication processes. Her experience in client services allows her to effectively address client needs and improve overall service delivery.
Previous Experience at ADP
Before joining OnPay, Kara worked at ADP as a Client Services Consultant from 2018 to 2021. During her three years at ADP, she developed skills in client management and service delivery, contributing to the overall success of the client services team.
Experience at Optum
Kara Collier worked at Optum as a Customer Services Agent from 2017 to 2018. In this role, she excelled in document verification and application processing, consistently exceeding departmental targets. She achieved the status of Subject Matter Expert within three months of her employment, demonstrating her quick adaptability and expertise in the field. Additionally, she assisted in the development and implementation of training programs for new hires.
Education Background
Kara studied at Jacksonville University. Her educational background has provided her with a foundation that supports her career in client services and experience management.