Novella Okoro
About Novella Okoro
Novella Okoro is an Implementation Specialist at OnPay, where she has worked since 2019, specializing in auditing and transferring payroll data for client transitions. She holds a Bachelor of Arts in Communication and Media Studies from Georgia Southern University and has previous experience in underwriting and customer care.
Work at OnPay
Novella Okoro has been serving as an Implementation Specialist at OnPay since 2019. In this role, she focuses on auditing and transferring payroll data, which facilitates seamless transitions for clients moving to the payroll platform. Her responsibilities include ensuring that assignments are completed accurately and on time, adhering to established guidelines and workflows. She also performs follow-ups with New Account Coordinators to guarantee accurate data collection.
Education and Expertise
Novella Okoro earned a Bachelor of Arts (B.A.) in Communication and Media Studies from Georgia Southern University, where she studied from 2008 to 2012. Her educational background supports her expertise in client communication and data management, particularly in the context of payroll implementation. Her skills are further enhanced by her experience in auditing payroll data to ensure smooth transitions for clients.
Background
Before joining OnPay, Novella Okoro worked at State Farm as an Underwriter from 2014 to 2019. In this role, she developed skills in risk assessment and client management. Prior to her tenure at State Farm, she was employed by Hartford Insurance Group as a Customer Care Analyst from 2012 to 2014, where she gained experience in customer service and data analysis.
Professional Responsibilities
In her current position, Novella Okoro regularly reviews tax statements and dashboards to ensure the accuracy of State Unemployment Insurance rates and Federal Unemployment taxes. Her role requires meticulous attention to detail and a commitment to maintaining compliance with payroll regulations. She plays a critical role in ensuring that client transitions to the payroll platform are executed smoothly and efficiently.