Alex Mc Collom
About Alex Mc Collom
Alex Mc Collom serves as the Director of Infrastructure & Production Operations at OnSolve, where he has worked since 2018. He has extensive experience in IT management and infrastructure, having previously held positions at companies such as AIR Worldwide and Cereon Genomics LLC.
Current Role at OnSolve
Alex Mc Collom serves as the Director of Infrastructure & Production Operations at OnSolve. In this role, he oversees the IT architecture and infrastructure for a critical 24x7x365 SaaS-based emergency communication platform. His responsibilities include managing operations across 11 on-premises data centers and cloud service providers such as AWS and Azure. Since joining OnSolve in 2018, he has focused on enhancing operational efficiency and reliability.
Previous Experience in IT Management
Before his tenure at OnSolve, Alex Mc Collom held several key positions in IT management. He worked as an Enterprise Cloud Architect at AIR Worldwide from 2007 to 2018, where he contributed to cloud infrastructure development. Prior to that, he served as a Senior Network Administrator at Cereon Genomics LLC from 1999 to 2002 and as an Information Technology Manager at Charles River Analytics for a brief period in 1998-1999. His diverse experience spans over two decades in various IT roles.
Education and Academic Background
Alex Mc Collom studied at Boston University, where he gained foundational knowledge and skills that have supported his career in information technology. His education has contributed to his expertise in managing complex IT infrastructures and operations.
Key Initiatives and Projects
Throughout his career, Alex Mc Collom has led significant initiatives aimed at improving operational efficiency and compliance. He directed the effort to achieve FedRAMP certification for OnSolve's platform, ensuring adherence to strict regulatory standards through audits and change control operations. Additionally, he revamped the disaster recovery process, achieving a Recovery Point Objective (RPO) of less than two minutes, which enhanced the organization's resilience.
Achievements in Site Reliability Engineering
Alex Mc Collom has made notable contributions to Site Reliability Engineering (SRE) by reducing operational toil by 75% within a year. This achievement was accomplished through targeted training and process improvements, demonstrating his commitment to enhancing the effectiveness of IT operations and team performance.