Carrie Birmingham
About Carrie Birmingham
Carrie Birmingham serves as the Vice President of Customer Success at OnSolve, where she focuses on service excellence and optimizing technology solutions. With a background in client solutions and a strong track record in building consultative teams, she has held various leadership roles in the customer success field.
Current Role at OnSolve
Carrie Birmingham serves as the Vice President of Customer Success at OnSolve, a position she has held since 2021. In this role, she focuses on service excellence and optimizing technology solutions to exceed renewal and upsell targets. Her leadership is characterized by cultivating strong executive-level relationships with clients and business partners, which enhances customer engagement and satisfaction.
Previous Experience at Stabilitas
Before joining OnSolve, Carrie Birmingham worked at Stabilitas as the Director of Client Solutions from 2019 to 2020 in the Greater Seattle Area. In this role, she was responsible for developing client solutions and fostering relationships that contributed to the company's success. Her experience at Stabilitas added to her expertise in client management and service delivery.
Education and Qualifications
Carrie Birmingham studied Business Administration and Management at San Diego State University from 2010 to 2012. She later attended Washington State University, where she earned a Bachelor of Arts in Management from 2013 to 2015. Her educational background provides a solid foundation for her career in customer success and management.
Career Path and Previous Roles
Carrie Birmingham has held various positions throughout her career. She worked at Mission Federal Credit Union as Manager of Secondary Marketing from 2007 to 2012. She also served as Vice President of Client Success at Accenture from 2017 to 2019 and held the role of Client Relationship Executive at Accenture from 2012 to 2017. Additionally, she has experience as Assistant Manager of Secondary Marketing at Equity 1 Lenders Group and as a Software Trainer at Prime Alliance Solutions, Inc.
Achievements in Customer Success
In her career, Carrie Birmingham has built and evolved a consultative and solution-oriented team focused on driving client engagement. Her successful track record includes optimizing technology solutions and cultivating relationships that enhance customer satisfaction and loyalty. These achievements reflect her commitment to service excellence in the field of customer success.