Garrison Smith, Cpm, E MBA
About Garrison Smith, Cpm, E MBA
Garrison Smith is a Product Manager with extensive experience in product lifecycle management and user experience advocacy. He has a background in technology management and holds an Executive MBA, having worked in various roles at Delta Technology and Delta Air Lines before joining OnSolve.
Work at OnSolve
Currently, Garrison Smith serves as a Product Manager at OnSolve, a position he has held since 2021. In this role, he focuses on advocating for user needs by translating feedback into actionable insights. His efforts have contributed to an intuitive user experience that has boosted adoption rates and customer satisfaction. Garrison conducts in-depth market research to gather customer feedback and competitive intelligence, which informs data-driven product enhancements and new feature launches. He also orchestrates collaboration between design, engineering, and sales teams to ensure efficient product delivery.
Previous Experience at Delta Technology
Garrison Smith has extensive experience at Delta Technology, where he worked in various roles from 1998 to 2009. He began as a Service Desk Specialist for two years, followed by a four-year tenure as a Network Engineer. He then transitioned to an Operations Engineer role, where he worked for five years. His diverse responsibilities in these positions provided him with a strong foundation in technology operations and support.
Career at Delta Air Lines
From 2009 to 2021, Garrison served as a Technology Manager at Delta Air Lines in Atlanta, Georgia. During his twelve years in this role, he led the end-to-end product lifecycle for a critical communication software product line. He ensured that the product aligned with the company's overall vision and objectives, demonstrating his ability to manage complex projects and drive product success.
Education and Expertise
Garrison Smith holds a Bachelor of Applied Science (B.A.Sc.) in Computer Information Systems and Technology Management from Saint Leo University. He furthered his education by obtaining an Executive MBA with a focus on Entrepreneurship from the Quantic School of Business and Technology, completing this program in 2023. His educational background equips him with a solid understanding of technology and business management principles.
Product Management Skills
Garrison Smith possesses strong product management skills, demonstrated through his ability to regularly review and adjust product roadmaps based on real-time feedback and changing market conditions. He has a proven track record of leading cross-functional teams to facilitate clear communication and efficient product delivery. His focus on user experience and market research underlines his commitment to developing products that meet customer needs.