Kristen Vickers
About Kristen Vickers
Kristen Vickers is an Enterprise Account Manager at OnSolve in Daytona Beach, Florida, with a focus on customer satisfaction and community engagement. She has expertise in customer relationship management and public relations, and previously served as Customer Relations Manager at Hendrick Automotive Group.
Work at OnSolve
Kristen Vickers has been serving as an Enterprise Account Manager at OnSolve since 2019. In this role, she is responsible for managing key accounts and ensuring customer satisfaction. Her efforts focus on maintaining the Customer Satisfaction Index at or above the zone average, reflecting her commitment to high customer service standards. Additionally, she coordinates CRM training and oversees its implementation, demonstrating her expertise in customer relationship management systems. Her work contributes to the overall effectiveness of the team in Daytona Beach, Florida.
Previous Experience at Hendrick Automotive Group
Before joining OnSolve, Kristen Vickers worked at Hendrick Automotive Group as a Customer Relations Manager from 2011 to 2017. During her six years in this position, she developed skills in public relations and brand management. Her role involved engaging with customers and enhancing their experience, which laid the foundation for her current focus on customer satisfaction and relationship management.
Education and Expertise
Kristen Vickers studied at the University of North Carolina at Charlotte, where she gained foundational knowledge that supports her career in customer relations and account management. She is proficient in Salesforce.com, a critical tool for managing customer relationships and sales processes. This expertise allows her to effectively coordinate CRM training and implement systems that enhance customer interactions.
Community Engagement and Marketing Efforts
Kristen Vickers is actively involved in community engagement and marketing efforts. Her skills in public relations and brand management play a significant role in these initiatives. Through her work, she aims to foster positive relationships within the community and enhance brand visibility, contributing to the overall success of her organization.
Leadership in Customer Service
In her current role, Kristen Vickers oversees reception and guest services, demonstrating leadership in managing front-line customer interactions. This responsibility highlights her ability to lead teams and ensure that customer service standards are met consistently. Her focus on customer satisfaction is a key aspect of her professional approach.