Marnie Barber
About Marnie Barber
Marnie Barber serves as the Vice President of Customer Journey at OnSolve, where she has significantly improved customer engagement strategies and streamlined product upgrade processes. She holds a Bachelor of Applied Science in Mathematics from the University at Albany, SUNY, and has focused on enhancing customer satisfaction through innovative journey mapping techniques.
Work at OnSolve
Marnie Barber serves as the Vice President of Customer Journey at OnSolve, a position she has held since 2017. In this role, she has focused on enhancing customer engagement strategies and improving overall customer satisfaction. Her efforts include streamlining the upgrade process for OnSolve's product offerings, which has contributed to a more efficient customer experience. Barber's work is centered in Albany, New York, where she has been part of the team for seven years.
Education and Expertise
Marnie Barber studied at the University at Albany, SUNY, where she earned a Bachelor of Applied Science (B.A.Sc.) degree in Mathematics. This educational background provides her with a strong analytical foundation, which she applies to her work in customer journey mapping and engagement strategies. Her expertise lies in developing innovative techniques to enhance customer satisfaction.
Background
Marnie Barber has a professional background focused on customer engagement and satisfaction. Since joining OnSolve in 2017, she has played a significant role in improving customer experiences through strategic initiatives. Her work emphasizes the importance of understanding customer needs and implementing effective solutions to meet those needs.
Achievements
Throughout her tenure at OnSolve, Marnie Barber has been instrumental in enhancing customer engagement strategies. She has successfully streamlined the upgrade process for the company's product offerings, which has positively impacted customer interactions. Her focus on innovative journey mapping techniques has also contributed to improved customer satisfaction.