Priya Shukla
About Priya Shukla
Priya Shukla is a NOC Operations Level 2 professional with extensive experience in network and database issue management. She has worked at OnSolve since 2017 and previously held roles at IBM, Fleming, and Vision Unlimited.
Work at OnSolve
Priya Shukla has been employed at OnSolve as a NOC Operations Level 2 since 2017. In this role, she is responsible for handling escalations of issues to the network, database, or operations teams based on the type of issue encountered. Her duties include monthly security patching of Windows and Linux servers, ensuring their safety on the F5 load balancer. She also raises tickets to aggregators and internal teams for call and SMS failures by analyzing log files, demonstrating her analytical skills in network operations.
Previous Experience in Technical Support
Prior to her current role, Priya Shukla worked at IBM as a Technical Support Officer for five months in 2012 to 2013. Her responsibilities included providing technical assistance and support to clients, which laid the groundwork for her expertise in network operations. She also served as an Analyst in International Market Research at Fleming for seven months in 2015, followed by a two-year tenure in various roles including Marketing, Production, Project Management, and Business Strategy and Planning at the same company.
Education and Expertise
Priya Shukla earned her Bachelor’s degree in Computer Science from Lucknow University, where she studied from 2009 to 2012. This educational background provided her with foundational knowledge in computer systems and networks. Her expertise is further enhanced by her experience with various monitoring and troubleshooting tools such as Solarwinds, ELK, PRTG, VCenter, and RabbitMQ, which she utilizes in her current role to manage large computer networks and servers.
Soft Skills Training Background
Before transitioning to technical roles, Priya Shukla worked as a Soft Skills Trainer at Vision Unlimited from 2013 to 2015 in the Lucknow Area, India. In this position, she developed training programs aimed at enhancing communication and interpersonal skills among participants. This experience contributed to her ability to effectively communicate and collaborate within her technical teams.
Technical Skills and Tools
In her current position at OnSolve, Priya Shukla utilizes a variety of tools for monitoring and troubleshooting. She manages the updating of PRTG with current servers to ensure effective monitoring. Her proficiency with tools like Solarwinds, ELK, PRTG, VCenter, and RabbitMQ highlights her technical skills in maintaining and optimizing network performance.