Open Systems
Open Systems specializes in a comprehensive SASE solution that integrates various network and security services, supported by a global software-defined network and a cloud-based management architecture.
Services
Open Systems offers a comprehensive Secure Access Service Edge (SASE) solution that integrates SD-WAN, Firewall, Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), and Zero Trust Network Access (ZTNA) as a service. The company also provides a global backbone for edge-to-edge software-defined network connectivity. Open Systems employs a cloud-based architecture to manage network and security operations, ensuring a robust and scalable solution for its clients.
Service Management
Open Systems employs a follow-the-sun management model featuring Level-3 engineers available around the clock. This proactive service management approach ensures continuous monitoring and rapid incident response, contributing to the company's high customer retention rate of 98%. Clients can rely on this robust model for consistent service availability and expert problem resolution.
Customer Experience
Open Systems boasts a Net Promoter Score (NPS) of 69, reflecting strong customer satisfaction and loyalty. The company offers a customer portal that delivers real-time network and security analytics, enabling clients to monitor performance and security metrics effectively. Services are offered under a predictable operating expenditure (OPEX) model with a flat fee structure, providing financial clarity and stability.
Industry Solutions
Open Systems supports a wide array of industries, including manufacturing, chemicals, financial services, insurance, higher education, and non-governmental organizations. The company's solutions are designed to meet the specific needs of these sectors, from replacing MPLS with SASE to migrating from DIY SD-WAN and switching managed SD-WAN. These tailored solutions help organizations enhance their network infrastructure while maintaining secure and reliable operations.