Kathy Miklos
About Kathy Miklos
Kathy Miklos serves as the Client Services Manager at OpenKey, a position she has held since 2021. With a background in customer support and a Bachelor's degree in Psychology, she has developed expertise in customer satisfaction and team dynamics over her extensive career.
Work at OpenKey
Kathy Miklos has been serving as the Client Services Manager at OpenKey since 2021. In this role, she focuses on enhancing customer satisfaction and retention, leveraging her extensive experience in client services. Her position involves managing client relationships and ensuring that customer needs are met effectively. Miklos's contributions are vital to the company's commitment to delivering high-quality service to its clients.
Previous Experience at Freeman Company
Before joining OpenKey, Kathy Miklos held multiple positions at Freeman Company. She served as Vice President of Customer Support from 2016 to 2020, where she oversaw customer service operations and implemented strategies to improve customer experiences. Prior to that, she was the Director of Customer Support from 2011 to 2016. Her tenure at Freeman Company spanned a total of four years in the vice president role and five years in the director role, contributing significantly to the company's customer service initiatives.
Career at Southwest Airlines
Kathy Miklos worked at Southwest Airlines for 16 years, from 1989 to 2005. During her time there, she held various roles in Reservations, Quality Assurance, Training, and Customer Relations. This diverse experience provided her with a comprehensive understanding of customer service operations and the importance of quality assurance in the airline industry.
Education and Expertise
Kathy Miklos earned her Bachelor's degree in Psychology from The University of Texas at Austin. This educational background equips her with insights into customer behavior and team dynamics, enhancing her ability to manage client relationships effectively. Her expertise in customer satisfaction and retention has been a key factor in her professional achievements, particularly in the contact center services industry.
Leadership Development and Team Building Skills
Kathy Miklos possesses a strong background in leadership development and team building. These skills have contributed to her success in the contact center services industry, enabling her to lead teams effectively and foster a collaborative work environment. Her focus on team dynamics supports her goal of enhancing customer satisfaction through improved service delivery.