Ryan Lucas
About Ryan Lucas
Ryan Lucas is a Senior Customer Success Specialist at OpenReel, where he has worked since 2021. He has a background in customer success and account management, complemented by a degree in Communication from Rutgers University.
Current Role at OpenReel
Ryan Lucas serves as a Senior Customer Success Specialist at OpenReel, a position he has held since 2021. In this role, he leads the onboarding team, focusing on enhancing customer experience and satisfaction. His responsibilities include developing strategies to improve customer engagement and ensuring that clients receive the support they need to effectively utilize OpenReel's services.
Previous Experience at OpenReel
Ryan Lucas previously worked at OpenReel as a Customer Success Specialist from 2019 to 2021 and as an Account Management Intern from 2018 to 2019. During his time as a Customer Success Specialist, he gained valuable experience in client relations and support. His internship provided foundational skills in account management and customer engagement, contributing to his professional development in the field.
Education and Academic Background
Ryan Lucas studied Business Administration and Management at Duquesne University for one year from 2014 to 2015. He later transferred to Rutgers University-New Brunswick, where he earned a Bachelor’s Degree in Communication from 2015 to 2019. His academic background has equipped him with essential skills in effective communication and management, which he applies in his current role.
Skills and Expertise
Ryan Lucas has developed skills in effective communication across various marketing channels. This expertise enhances his ability to engage with diverse audiences, which is crucial in his role in customer success. His passion for entertainment and online media influences his approach, allowing him to connect with clients in a meaningful way.
Internship Experience at Farmers Insurance
Before joining OpenReel, Ryan Lucas worked as a Social Media Marketing Intern at Farmers Insurance from 2017 to 2018. In this role, he gained hands-on experience in social media strategies and marketing, further developing his skills in customer engagement and communication.