Corey Hughes
About Corey Hughes
Corey Hughes is the Manager of Customer Success at Opentrons Labworks Inc., where he has worked since 2020. He has a background in technical support and customer experience, with previous roles at Apple and Away, and holds a Master's degree in Public Health Management from New York University.
Current Role at Opentrons Labworks Inc.
Corey Hughes serves as the Manager of Customer Success for the Pandemic Response Lab at Opentrons Labworks Inc. since 2020. In this role, Hughes focuses on ensuring customer satisfaction and success in utilizing the company's laboratory automation solutions. The position involves leading initiatives that support clients in navigating the complexities of pandemic response efforts.
Previous Experience at Apple
Corey Hughes held multiple roles at Apple from 2014 to 2018. Initially, Hughes worked as a Technical Support Advisor for 10 months in the Tallahassee, Florida Area, where troubleshooting and problem-solving skills were developed. Subsequently, Hughes advanced to the position of Team Lead - Senior Technical Support in the Greater New York City Area for three years, overseeing a team and enhancing customer support operations.
Experience at Icahn School of Medicine at Mount Sinai
Hughes worked as a TEEN HEED Intern at the Icahn School of Medicine at Mount Sinai from 2018 to 2019. This internship provided experience in behavioral research, contributing to Hughes's understanding of public health and community engagement.
Role at Away
From 2019 to 2020, Corey Hughes served as the Customer Experience Manager at Away in New York. In this position, Hughes was responsible for enhancing customer interactions and ensuring a high level of service, further developing skills in customer relationship management.
Educational Background
Corey Hughes earned a Master's degree in Public Health Management from New York University, studying from 2017 to 2019. Prior to this, Hughes completed a Bachelor's degree in Cell/Cellular and Molecular Biology at Florida A&M University. This educational background supports Hughes's expertise in health-related fields and customer success management.