Madeline Kelly
About Madeline Kelly
Madeline Kelly serves as the Director of Customer Success at Opentrons Labworks Inc., where she has worked since 2020. She has a diverse background in customer management and research, with previous roles at organizations such as New York Genome Center, Weill Cornell Medicine, and Credit Suisse.
Current Role at Opentrons Labworks Inc.
Madeline Kelly serves as the Director of Customer Success at Opentrons Labworks Inc. since 2020. In this role, she is responsible for overseeing customer engagement and ensuring satisfaction with the company's products and services. Her leadership in customer success contributes to the overall growth and retention of clients within the organization.
Previous Experience at Opentrons Labworks Inc.
Before her current position, Madeline Kelly worked at Opentrons Labworks Inc. in various roles. She served as an Account Manager from 2018 to 2019, where she managed client accounts and facilitated communication between the company and its customers. Following this, she held the position of Manager, Account Management from 2019 to 2020, further developing her expertise in customer relations.
Education and Expertise
Madeline Kelly holds a Master of Arts in Biotechnology from Columbia University, where she studied from 2017 to 2018. She also earned a Bachelor of Science in Human & Organizational Development and Financial Economics from Vanderbilt University from 2009 to 2013. Additionally, she studied Accounting and Finance at the London School of Economics and Political Science in 2011. Her educational background provides a strong foundation for her work in customer success and account management.
Professional Background
Madeline Kelly has a diverse professional background that includes various roles in research and finance. She worked as a Graduate Student at the New York Genome Center for three months in 2017. Prior to her tenure at Opentrons, she was a Research Associate at Weill Cornell Medicine from 2015 to 2017. Her earlier experiences also include positions as a Summer Analyst at Credit Suisse and RBC, as well as an Analyst at Vastardis Capital Services.