Alma Macias
About Alma Macias
Alma Macias serves as the Store Team Lead at Oportun, a position she has held since 2018. With a background in business management and extensive experience in customer service and leadership, she focuses on team building and loan education for the community.
Work at Oportun
Alma Macias has been serving as the Store Team Lead at Oportun since 2018. In this role, she focuses on building a team that delivers optimal customer service and loan education to the community. Her leadership is aimed at enhancing customer experiences and ensuring that team members are equipped to assist clients effectively.
Previous Experience
Before joining Oportun, Alma Macias held several positions that contributed to her expertise. She worked as a Senior Military Account Executive at the University of Phoenix from 2010 to 2014. Additionally, she served as a Career Navigator at Workforce Solutions Borderplex for nine months in 2016 to 2017 and as an Employee Services Representative at ADP from 2015 to 2016. She also briefly worked as the Director of Admissions at International Business College El Paso in 2015.
Education and Expertise
Alma Macias studied at the University of Phoenix, where she earned a Bachelor of Science (BS) in Business Management from 2003 to 2007. Her educational background includes studies in Business, Management, Marketing, and Related Support Services. She possesses skills in customer service, retention, and public relations, which support her professional roles.
Achievements in Mortgage Lending and Sales
Alma Macias has a proven success record in mortgage lending and sales. Her experience across various roles has equipped her with the knowledge and skills necessary to excel in these areas. She leverages her background to enhance team performance and customer satisfaction.