Almendra Prado
About Almendra Prado
Almendra Prado is a process writer at Oportun, where she has worked since 2019. She has a background in customer service and support roles, with previous positions at Banbajío and Teletech.
Current Role at Oportun
Almendra Prado has been employed at Oportun as a Process Writer since 2019. In this role, she focuses on documenting and improving processes within the organization. Her experience in process writing contributes to the efficiency and effectiveness of operational workflows.
Previous Experience in Customer Service
Prior to her current position, Almendra worked at Banbajío in various roles. She served as a Servicio a Clientes from 2013 to 2014, where she engaged with customers to address their inquiries. Following this, she worked as an Asesor Help Desk from 2014 to 2016, providing technical support and assistance to clients.
Career Development at Oportun
Before becoming a Process Writer, Almendra held the position of Analista at Oportun from 2017 to 2019. In this capacity, she analyzed processes and data to support decision-making and operational improvements within the company.
Education Background
Almendra studied at Escuela Bancaria y Comercial from 2012 to 2015. This educational background provided her with foundational knowledge in banking and commerce, which supports her career in the financial services industry.
Early Career at Teletech
Almendra began her career at Teletech as an Agente Bilingüe from 2011 to 2012. In this role, she utilized her bilingual skills to assist customers, enhancing her communication abilities and customer service experience.