Berta Gabriela Torres Godinez
About Berta Gabriela Torres Godinez
Berta Gabriela Torres Godinez serves as the Store Lead at Oportun in San Carlos, California, where she has worked since 2017. She has a background in finance and customer service, having previously held roles at Shell and Dolex Dollar Express, and is committed to employee training and customer satisfaction.
Work at Oportun
Berta Gabriela Torres Godinez has been employed at Oportun since 2015, initially serving as a Customer Loyalty Representative. In 2017, she advanced to the position of Store Lead in San Carlos, California. Throughout her tenure, she has contributed to the implementation of customer service strategies that enhance customer satisfaction. Additionally, she has played a significant role in training new employees, which has improved team performance and operational efficiency. Her focus on team collaboration and goal achievement has been instrumental in the growth and operational success of the store.
Education and Expertise
Berta studied at Universidad De León Plantel Irapuato from 1998 to 2003, completing a five-year program. Prior to that, she attended Instituto a Mayllen, where she earned her Bachelor's degree from 1995 to 1998. Her educational background has provided her with a strong foundation for her roles in customer service and team leadership, particularly in her current position at Oportun.
Background
Before joining Oportun, Berta worked as a Finance Analyst at Shell in The Hague, Zuid-Holland, Netherlands, from 2007 to 2010. She also gained experience as a Sales Associate at Dolex Dollar Express, Inc. in Arlington, Texas, for a brief period in 2014 to 2015. This diverse work experience has contributed to her skills in finance, sales, and customer service.
Achievements
Berta has been instrumental in implementing customer service strategies at Oportun that have led to improved customer satisfaction. She has also contributed to the training and development of new employees, enhancing overall team performance. Her commitment to personal and professional development reflects her dedication to continuous improvement in her career.