Silvia Jaqueline Romo Muñoz
About Silvia Jaqueline Romo Muñoz
Silvia Jaqueline Romo Muñoz is a Senior Incident Analyst at Oportun, where she has worked since 2019. With a background in incident management and team leadership, she previously held roles at TeleTech and Costco Wholesale in León, Guanajuato.
Work at Oportun
Silvia Jaqueline Romo Muñoz currently holds the position of Senior Incident Analyst at Oportun, where she has worked since 2019. In this role, she serves as the primary point of contact for all major incidents, ensuring effective communication and resolution between IT and Operations. Prior to her current position, she worked as a Service Desk Agent from 2016 to 2018, and as an Incident Analyst since 2019. Her responsibilities include creating and submitting knowledge articles to improve the organization's incident management processes.
Previous Experience at TeleTech
Silvia worked at TeleTech from 2010 to 2016, where she held multiple roles. She served as a Trainer from 2010 to 2013, followed by her position as Team Lead from 2013 to 2016. During her time at TeleTech, she developed skills in team management and incident resolution, contributing to her expertise in handling major incidents in her current role.
Background in Retail Management
Before her career in IT and incident management, Silvia worked at Costco Wholesale as a Supervisor from 2001 to 2005. This role provided her with valuable experience in team leadership and operational oversight, which she later applied in her IT roles.
Education and Expertise
Silvia studied at ITL Instituto Tecnologico de Leon, where she earned a degree in Ingeniería en Sistemas Computacionales from 2001 to 2006. Her educational background laid the foundation for her career in IT, equipping her with the technical knowledge necessary for her roles in incident management and support.