Valeria González
About Valeria González
Valeria González is an IT Change Analyst at Oportun, where she has worked since 2016. She has a background in quality assurance and technical support, with previous roles at TeleTech.
Work at Oportun
Valeria González has been employed at Oportun since 2016, serving as an IT Change Analyst for eight years. In this role, she is responsible for managing and implementing changes within the IT infrastructure to ensure smooth operations. Prior to her current position, she worked at Oportun as an ESM Service Desk Supervisor from 2014 to 2016, where she oversaw the service desk operations and supported IT service management.
Previous Experience at TeleTech
Before joining Oportun, Valeria González worked at TeleTech in various roles. She served as a Specialist in Quality Assurance from 2010 to 2013 for three years, ensuring that services met quality standards. Additionally, she worked as a Technician Support for HP U.S.A. from 2008 to 2010, providing technical support for software and hardware issues as part of the Smart Friend program.
Education and Expertise
Valeria González earned her bachelor's degree from Universidad de León, Plantel Irapuato, completing her studies from 2004 to 2007. Her educational background provides a foundation for her expertise in IT change management and technical support, contributing to her effectiveness in her current role.
Career Progression
Valeria González's career reflects a steady progression in the IT field. Starting as a Technician Support at TeleTech, she advanced to a Quality Assurance Specialist before taking on supervisory responsibilities at Oportun. Her current position as an IT Change Analyst highlights her ongoing commitment to professional development and her ability to adapt to various roles within the technology sector.