William Zanicotti
About William Zanicotti
William Zanicotti is the Manager of the Service Desk at Oportun, a position he has held since 2016. He previously worked as a Call Center Team Coordinator at United Airlines from 1996 to 2001 and studied at Universidad Autónoma de Aguascalientes.
Work at Oportun
William Zanicotti has been employed at Oportun since 2016, where he holds the position of Manager Service Desk. In this role, he oversees the service desk operations, ensuring efficient support and service delivery to clients and internal stakeholders. His tenure at Oportun spans over eight years, reflecting his commitment to the organization and its objectives.
Previous Experience at United Airlines
Before joining Oportun, William Zanicotti worked at United Airlines as a Call Center Team Coordinator from 1996 to 2001. In this position, he managed a team responsible for customer service operations, focusing on enhancing the customer experience and streamlining communication processes within the call center environment. His five years at United Airlines provided him with valuable experience in team leadership and customer service management.
Education at Universidad Autónoma de Aguascalientes
William Zanicotti studied at Universidad Autónoma de Aguascalientes. This educational background has contributed to his professional development and equipped him with the skills necessary for his roles in customer service and management.