Nicholas Reddick
About Nicholas Reddick
Nicholas Reddick serves as the North America Technical Field Services Manager at OPTEL Group, where he has worked since 2021. He has a diverse background in technical support and engineering, with previous roles at companies such as TeleCommunication Systems and Vitera Healthcare Solutions.
Current Role at Optel Group
Nicholas Reddick serves as the North America Technical Field Services Manager at Optel Group. He has held this position since 2021. In this role, he is responsible for overseeing technical field services across North America. His responsibilities include facilitating daily follow-up meetings and SCRUM sessions to enhance team communication and implement agile methodologies. He also provides after-hours emergency support for travel, ensuring continuous operational support for clients.
Previous Experience at Optel Group
Prior to his current role, Nicholas Reddick worked at Optel Group as the Technical and Engineering Support Lead from 2019 to 2021. He also served as an Integration Field Service Engineer from 2017 to 2019. In these positions, he was responsible for approving integration plans, indicating a high level of trust in overseeing project implementations. His experience at Optel Group has contributed to his expertise in technical support and project management.
Background in Telecommunications and Engineering
Nicholas Reddick has a diverse background in telecommunications and engineering. He worked as a Senior Support Engineer at TeleCommunication Systems from 2011 to 2013 in Afghanistan. He also served as an Associate Systems Engineer at Vitera Healthcare Solutions from 2013 to 2015 in Alachua, Florida. Additionally, he was a Satellite Communications Technician with the Florida Army National Guard from 2006 to 2014, gaining extensive technical experience in various environments.
Education and Qualifications
Nicholas Reddick studied at Colorado Technical University, where he earned an Associate of Science in Business Administration and Management from 2016 to 2017. This educational background has provided him with foundational knowledge in management principles, which he applies in his current role and throughout his career.
Skills and Responsibilities
In his current position, Nicholas Reddick demonstrates strong logistical coordination skills by handling shipping requests of parts to clients during installations. He collaborates with the Human Resources department for hiring, reflecting his involvement in team expansion and talent acquisition. His focus on agile methodologies and team communication underscores his commitment to effective project management and operational efficiency.