Paul Mayock
About Paul Mayock
Paul Mayock is an IT Support Specialist at Optel Group, where he has played a significant role in training new staff and developing a knowledge base to enhance technical support. He holds a Bachelor of Arts (Honours) in Information Systems Management from Galway-Mayo Institute of Technology.
Work at Optel Group
Paul Mayock serves as an IT Support Specialist at Optel Group, a position he has held since 2020. In this role, he has played a significant part in training new IT support staff, ensuring that they meet the company's standards for technical support. He has also contributed to the development of a knowledge base for IT support, which has improved response times for technical issues. Additionally, Paul participated in the implementation of IT support systems, which has enhanced operational efficiency within the organization.
Education and Expertise
Paul Mayock studied at Galway-Mayo Institute of Technology, where he completed a Graduate program in Information Systems Management and earned a Bachelor of Arts - BA (Honours) from 2013 to 2017. His educational background provides him with a solid foundation in IT principles and practices, which he applies in his current role at Optel Group.
Background
Before joining Optel Group, Paul worked as an IT Specialist at the Irish Aviation Authority from 2019 to 2020. This experience allowed him to develop his technical skills and gain valuable insights into IT operations within a regulatory environment. His transition to Optel Group marked a continuation of his career in IT support.
Achievements
At Optel Group, Paul Mayock has made notable contributions, including the training of new IT support staff and the development of a knowledge base that has streamlined technical support processes. His involvement in implementing IT support systems has also played a role in improving operational efficiency, showcasing his commitment to enhancing IT services within the organization.