Craig Frankland
About Craig Frankland
Craig Frankland serves as the Sr. Director of Customer Success at Optilogic, where he has worked since 2021. He has extensive experience in customer engagement and project management, having held leadership roles at various companies including LLamasoft, Plante & Moran, and Rockwell Automation.
Work at Optilogic
Craig Frankland serves as the Sr. Director of Customer Success at Optilogic, a position he has held since 2021. In this role, he is responsible for overseeing customer success initiatives, ensuring client satisfaction, and fostering long-term relationships. His leadership focuses on prioritizing client projects, developing work plans, and managing project completion. Frankland's experience in customer engagement and project management contributes to the overall success of the company.
Previous Experience at LLamasoft, Inc.
Prior to his current role, Craig Frankland worked at LLamasoft, Inc. from 2011 to 2020. He held multiple positions, including Solutions Manager and Director of Professional Services/Engagement Lead. During his tenure, he managed client projects that involved strategic network design and sales and operations planning optimization. Frankland developed a project methodology for four new service offerings and oversaw teams to ensure client satisfaction.
Experience at Plante & Moran, PLLC
Craig Frankland worked as a Senior Consultant at Plante & Moran, PLLC from 2006 to 2011. In this role, he was involved in various consulting projects, focusing on delivering solutions that met client needs. His responsibilities included project initiation, scoping, budgeting, and data gathering, which contributed to the successful completion of client engagements.
Engineering Background at Rockwell Automation
Craig Frankland began his career as an Engineer at Rockwell Automation, where he worked for one year from 2005 to 2006. This early experience provided him with foundational skills in engineering and project management, which he later applied in his subsequent roles in consulting and customer success.
Education and Expertise
Craig Frankland earned a Master of Science in Industrial and Operations Engineering from the University of Michigan, where he studied from 2000 to 2005. His educational background equips him with the analytical and operational skills necessary for effective project management and customer success in his professional roles.