Jack Cooper
About Jack Cooper
Jack Cooper is the Customer Success EMEA Team Lead at Orbus Software, where he has worked since 2023. He has a background in technology and computer programming, with previous roles in customer success and business development across various organizations.
Current Role at Orbus Software
Jack Cooper serves as the Customer Success EMEA Team Lead at Orbus Software, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives across the Europe, Middle East, and Africa regions. His focus includes ensuring customer satisfaction, managing client relationships, and driving the adoption of Orbus Software's solutions.
Previous Experience at Orbus Software
Prior to his current role, Jack Cooper worked as a Customer Success Manager at Orbus Software from 2021 to 2023. During this time, he engaged with clients to enhance their experience with the company's products and services. His contributions helped improve customer retention and satisfaction.
Work History in Customer Service and Events
Jack Cooper has a diverse background in customer service and event management. He worked as a Conference and Events Associate at Marriott International from 2016 to 2017, where he assisted in organizing and managing events. He also served as a Bartender at The Principal York for five months in 2018, gaining experience in hospitality.
Education and Expertise in Technology
Jack Cooper studied at the University of York, where he earned a BSc in Interactive Media from 2014 to 2018 and an MSc by Research in Virtual Reality from 2017 to 2018. His education provided him with a solid foundation in technology and computer programming, complementing his professional experience.
Language Proficiency
Jack Cooper speaks Italian at a native level. This language proficiency enhances his ability to communicate effectively with clients in the EMEA region, contributing to his success in customer-facing roles.