Jody Hornby
About Jody Hornby
Jody Hornby is a Support Manager at Orbus Software, where he has worked since 2008. He has a background in IT support and project management, with previous roles at companies such as TomTom, Lloyds TSB, and Halifax.
Current Role at Orbus Software
Jody Hornby serves as the Support Manager at Orbus Software, a position held since 2008. With over 16 years of experience in this role, Hornby is responsible for overseeing support operations and ensuring customer satisfaction. The role involves managing support teams and coordinating with other departments to enhance service delivery. Hornby's extensive experience in technical support contributes to the efficiency and effectiveness of the support services provided by Orbus Software.
Previous Experience in Technical Support
Prior to joining Orbus Software, Jody Hornby held various technical support roles. Hornby worked at TomTom as a Software Tester for 11 months in the Amsterdam Area, Netherlands, from 2007 to 2008. Before that, Hornby was employed at Unisys as a Technical Support Analyst for 7 months, also in the Amsterdam Area. Additional roles include IT Helpdesk Support at Coop and IT Project Support at Lloyds TSB in the United Kingdom. These positions provided foundational experience in IT support and project management.
Educational Background in Computer and Management Sciences
Jody Hornby studied at Sheffield Hallam University, where a BSc (Honours) degree in Computer and Management Sciences was achieved. The program, completed from 1999 to 2003, provided a solid foundation in both technical and managerial aspects of information technology. This educational background supports Hornby's career in IT and project support roles.
Career Timeline and Progression
Jody Hornby's career in IT began with a role as an ISP Technical Support Analyst at Business Serve from 2003 to 2004. Following this, Hornby worked at Coop and Halifax in various support capacities. The transition to TomTom as a Software Tester marked a significant step in Hornby's career, leading to the current position at Orbus Software. This timeline reflects a steady progression through roles that emphasize technical support and management.