Sophal Seang
About Sophal Seang
Sophal Seang is an Application & Technical Support Engineer at Orbus Software in Sydney, Australia, with over five years of experience in technical support and incident management. He has a background in ICT service coordination and holds a Bachelor of Science in Information Technology from the University of Technology Sydney.
Work at Orbus Software
Sophal Seang has been employed at Orbus Software as an Application & Technical Support Engineer since 2019. In this role, he is responsible for providing technical support and managing incident lifecycles using the Zendesk ticketing system. His work involves engaging with clients to set up Proof Of Concept (POC) environments, demonstrating his technical capabilities. Sophal's position allows him to contribute to customer-hosted environments in Azure, enhancing the overall service delivery of the company.
Previous Experience at UTS Insearch
Before joining Orbus Software, Sophal Seang held multiple roles at UTS Insearch. He served as an ICT Service Desk Coordinator (Acting) from 2018 to 2019 for nine months. Prior to that, he worked as a Junior Student System Support Officer for one year from 2017 to 2018. His career at UTS Insearch began as a Service Desk Officer, a position he held for two years from 2015 to 2017. These roles provided him with a strong foundation in technical support and customer service.
Education and Expertise
Sophal Seang earned a Bachelor of Science in Information Technology from the University of Technology Sydney, where he studied from 2014 to 2018. His academic focus was on Internetworking and Application, equipping him with essential knowledge in IT systems. This educational background supports his technical skills and expertise in managing incident lifecycles and providing support for complex IT environments.
Career Goals and Aspirations
Sophal Seang aims to transition into management and business development roles within the IT industry. He expresses interest in positions such as Business Analyst, IT Manager, and consultant. His career trajectory reflects a commitment to professional growth and a desire to take on leadership responsibilities in the future.