Elena Popova
About Elena Popova
Elena Popova serves as the Director of Customer Success at OrthoFX, where she has worked since 2021. She has a diverse background in customer success and project management, with previous roles at Candid™, Ralph Lauren, and Advantage Solutions.
Current Role at OrthoFX
Elena Popova serves as the Director of Customer Success at OrthoFX, a position she has held since 2021. In this role, she is responsible for overseeing customer success initiatives and ensuring high levels of patient satisfaction. Additionally, she has been working at OrthoFX as the Manager of Customer Success and Patient Outreach since 2020, contributing to the development and execution of strategies that enhance customer engagement and support.
Previous Experience at Candid™
Before joining OrthoFX, Elena Popova worked at Candid™ as a Sales Manager from 2018 to 2020. During her tenure in the Columbus, Ohio Area, she focused on driving sales growth and managing customer relationships, which contributed to the company's expansion in the orthodontic market.
Background in Project Management
Elena Popova has a background in project management, having worked at Ralph Lauren from 2016 to 2018 as a Project Manager/Assistant of Innovation Strategy. In this role, she supported various innovation initiatives and contributed to strategic planning efforts. Additionally, she served as an Assistant to the SVP of Internal Communications at Ralph Lauren from 2014 to 2016.
Education and Professional Development
Elena Popova earned her Bachelor’s Degree in International Business/International Relations from Canisius College, where she studied from 2007 to 2011. She furthered her education at NYU School of Professional Studies, completing a program in Digital Marketing in 2017. This program included coursework in SEO, Google Analytics, Google Ads, Content Marketing, Mobile, and Digital Campaign Management.
Experience in Sales and Marketing
Elena Popova has extensive experience in sales and marketing, having worked as an Account Manager at Advantage Solutions: Sales, Marketing, Technology from 2011 to 2014. In this role, she was involved in managing client accounts and developing marketing strategies in the Greater New York City Area.