Rachel Steele
About Rachel Steele
Rachel Steele serves as the Vice President of Major Accounts at OSG, where she focuses on client retention and revenue growth. She has a diverse background in client success and public relations, with previous roles at Sezzle and BPCM.
Work at OSG Connect
Rachel Steele currently serves as the Vice President of Major Accounts at OSG, a position she has held since 2024. In this role, she focuses on managing significant client relationships and driving revenue growth. Prior to this, she worked as a Client Success Manager at OSG from 2022 to 2024, where she developed strategies for client retention and renewal. Her experience at OSG has allowed her to enhance client success operations through strong project management skills.
Previous Experience in Public Relations
In 2019, Rachel Steele completed a three-month internship as a Public Relations Intern at BPCM in New York, New York. This role provided her with foundational experience in the public relations field, contributing to her overall professional development.
Experience at Sezzle
Rachel worked at Sezzle from 2020 to 2022, initially as a Merchant Success Intern for nine months and then as a Merchant Success Manager from 2021 to 2022. In these roles, she focused on enhancing client relationships and ensuring merchant satisfaction, which contributed to her expertise in client retention strategies.
Educational Background
Rachel Steele studied at the University of Minnesota, where she earned a Bachelor of Science degree in Retail Merchandising, Communication Studies, and Mass Communications from 2018 to 2020. She also attended Loyola University Chicago, studying Nursing Science from 2015 to 2017. This diverse educational background has equipped her with skills applicable across various industries.
Skills and Specializations
Rachel possesses strong project management skills, which enhance the efficiency of client success operations. She specializes in client retention and renewal strategies, contributing to the establishment of long-term client relationships. Additionally, she has extensive experience in contract negotiation and revenue growth within the SaaS industry.