Satasha Thompson
About Satasha Thompson
Satasha Thompson is a Product Operations Manager at OSG, where she has worked since 2023. She has a diverse educational background and extensive experience in product management, customer success, and strategic planning across various industries.
Work at OSG Connect
Satasha Thompson has been serving as the Product Operations Manager at OSG since 2023. In this role, she oversees product operations and utilizes her extensive experience in project management and product development. Prior to her current position, she worked as a Senior Customer Success Manager at WhatCounts, an OSG Company, from 2014 to 2022, and as a Customer Journey Product Manager from 2022 to 2023. Her work at OSG involves facilitating customer feedback loops and optimizing processes to enhance team capacity.
Education and Expertise
Satasha Thompson holds a Bachelor’s Degree in International Studies and Spanish from the University of North Carolina Asheville. She has also completed a Certificate in Web Design from Northern Virginia Community College. Additionally, she has studied Spanish in Costa Rica and has immersed herself in Scandinavian culture and the Finnish language at the University of Oulu. Her educational background supports her expertise in consultative selling, customer journey mapping, and strategic planning.
Background
Satasha Thompson has a diverse professional background, having worked in various industries including Banking, Digital Marketing, E-commerce, and Finance. Her experience spans over eight years at OSG, where she has held multiple roles that focus on customer success and product management. She has managed over $300 million in annual revenue and has facilitated internal and external feedback loops for multiple product management teams.
Technical Skills and Tools
Satasha Thompson utilizes a variety of software tools in her role, including SQL, Linux, HTML, VBA, Jira, Confluence, and Azure DevOps. These tools aid her in project management and product development, allowing her to effectively support product operations. Her proficiency in Agile Methodologies, including SAFe and Scrum Framework, further enhances her capabilities in managing product teams and processes.
Achievements in Product Management
In her career, Satasha Thompson has contributed to improving team capacity and morale by alleviating bottlenecks and optimizing processes. She has facilitated feedback loops for six product management teams, supporting 19 product and service lines. Her focus on customer renewals, upsell and cross-sell strategies, and team building has positioned her as a key player in enhancing product operations at OSG.