Benjamin Cheng
About Benjamin Cheng
Benjamin Cheng serves as the VP of Customer Success at Ostro, a position he has held since 2022. He has a diverse background in customer operations and data management, with previous roles at Parsable and FMC Technologies.
Work at Ostro
Benjamin Cheng has been serving as the Vice President of Customer Success at Ostro since 2022. In this role, he is responsible for overseeing customer engagement and satisfaction, ensuring that clients receive the support and solutions they need. His leadership in customer success is aimed at enhancing the overall customer experience and driving retention.
Previous Experience at Parsable
Prior to his current role, Cheng held multiple positions at Parsable. He served as the Vice President of Solutions and Partnerships from 2018 to 2019, and later as the Chief Customer Officer from 2020 to 2022. Additionally, he worked as the Vice President of Customer Operations for nine months in 2019, and as the Director of Industry Strategy and Solution Architecture for seven months in 2017. His tenure at Parsable focused on developing customer-centric strategies and fostering partnerships.
Career at FMC Technologies
Cheng's career at FMC Technologies spanned several roles over a decade. He worked as the Subsea Business Planning Manager in Singapore from 2011 to 2013 and held various positions in Houston, Texas, including Director of Enterprise Information Management and Global Forecasting Manager. His roles involved data management, business excellence, and strategic planning, contributing to the company's operational efficiency.
Education and Expertise
Benjamin Cheng earned his MBA from The University of Chicago Booth School of Business, where he studied Finance and Strategic Management from 2006 to 2008. He also holds a BBA in Marketing from The University of Texas at Austin, completed between 1995 and 1999. His educational background supports his expertise in business strategy, customer success, and operational management.